Shipping policy
his policy is designed to ensure that you know our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
Total Delivery Time: Order Processing Time (1-3 business days) + Shipping Time (7-10 business days).
All orders made before 2:00PM are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
Currently, we offer standard free shipping with an estimated delivery time of 7–10 business days for all orders.
| Country | Estimated delivery time | Price |
| United States | 7 to 10 business days | Free |
Note
Please be aware that occasional delivery delays may arise due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, kindly contact our customer support team. We are committed to providing updates and assisting you throughout the process.
Order Cancellation and Modification
Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If you need to make changes, please contact our customer support at support@Purehearaids.com as soon as possible, and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped. Thank you for your understanding.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Order tracking tool: https://purehearaids.com/pages/track-your-order
Can I Return My Order?
If you would like to return your order, please email to arrange a return. Our refund policy lasts 15 days so please let us know within 15 days of receiving the item if you would like to return it.
My Item Arrived Damaged!
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, email us and provide:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge
I have a question that was not answered, can you please help?
If you have any further questions or comments, you may contact us by:
- Email:Support@Purehearaids.com