Frequently Asked Questions
- How can I get in touch with Purehearaids.com for support?
For any queries or assistance, don't hesitate to contact our customer support team. You can reach us via email at Support@Purehearaids.com. or by using the "Contact" page on our website.
- How can I check the status of my order?
Customers will receive an email notification with a tracking number once their order has shipped. Tracking information typically becomes available within 48 hours. Additionally, customers can use our order tracking tool at https://purehearaids.com/pages/track-your-order
- Can orders be returned?
Yes, customers can return their orders within 15 days of receiving the item. They should contact us via email to arrange the return.
- What is the total delivery time for orders?
The total delivery time comprises two components: Order Processing Time (1-3 business days) and Shipping Time (7-10 business days).
- How long does it take to process orders?
Orders are typically processed within 1 to 3 business days, excluding weekends and holidays. Customers receive a notification email upon order confirmation and another when the order has been shipped.
- What should I do if my item arrives damaged?
In the rare event that an item arrives damaged, customers should email us with their order number and a picture of the damaged product. We will promptly send a replacement free of charge.
- How can I get assistance if my question hasn't been answered?
For further inquiries or comments, customers can contact us via email at Support@Purehearaids.com.